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2gr6P
Help Desk & IT Support
Melbourne - Eastern Suburbs
Permanent / Full Time
  • 3 x month permanent fixed term contract
  • Frankston Location (Onsite)
  • $66,768 per annum + Super (pro rata)
About the organisation
Our client is a large healthcare provider covering the Mornington Peninsula region with a range of services from obstetrics, paediatrics, emergency medicine, intensive care, critical care, surgical and general medicine, rehabilitation, and oncology, through to aged care and palliative care.

Their values are:
  • Be the best
  • Be a role model
  • Be open and honest
  • Be compassionate and respectful
  • Be collaborative.
About the role

This position is responsible for providing the initial point of contact for users submitting an incident or request for service to the IT Service Desk.

As a committed team member the Service Desk Officer will provide first level support and maintenance of the computer, peripheral equipment and application environment by analysing, troubleshooting and resolving requests to meet KPI’s and SLA’s. Where resolution of requests on first contact not possible, the Service Desk Officer will escalate as appropriate.

This position works closely with other Service Desk Officers and the Desktop Support Team to enable timely resolution of incidents and requests for service. 

This position will work on a rotating roster Monday-Sunday, with 5 x shifts per week during the following times... 7am-3pm or 9am-5pm.  Due to the nature of this essential service organisation, work is only available onsite in Frankston.

About you
  • Relevant IT tertiary qualification.
  • Experience working in an ITIL based service delivery environment.
  • Experience in Monitoring and responding to Service Desk queries.
  • Ability to triage and resolve calls and Service Desk tickets.
  • Extensive knowledge and experience with Windows Operating Systems
  • Excellent knowledge and experience of Microsoft Office (including 365) product suite and desktop applications software.
  • Excellent knowledge and experience of User Provisioning (MS Active Directory / MS Exchange).
For a confidential discussion about this role, please contact Adam Goodes on 0438 190 250.

#SCR-adam-goodes
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